I'm sorry to hear this.
I can see that you've already had correspondence via the Forum regarding this and an engineer appointment is being arranged for you.
Please try to refrain from making duplicate posts as this can potentially delay the time that it takes for us to get back to you.
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Well then I blame the delay in receiving responses on here and not receiving messages I was told I'd get.
That's OK I'll ignore your rude message you sent me.
Sorry to hear that you've not received further correspondence from us.
In no way did I intend for my post to come across as rude, therefore, I am sincerely sorry for this.
I've flagged this over for further investigation and you should receive a private message from us very soon regarding this.
Really sorry to hear you haven't received our private messages.
I've sent you another private message (purple envelope at the top right of your screen).
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