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BBOB
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Landline out of order again!

My landline has gone down 4 times recently and the fault is always external (the box in the street), but I am still asked to be at home for an Engneer's visit. Why can't the fault be checked externally, fixed and a text sent to say the line is now working?
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Re: Landline out of order again!

Hi BBOB

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone service recently.

 

If we're not detecting any issues when testing the line, we'll usually arrange for a service tech to investigate the line externally and internally, which is likely what's happened here.

 

Apologies again for the problems you're experiencing, we'd love to hear how the appointment goes.

Craig


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