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Registered: ‎19-06-2017
Message 1 of 2 (43 Views)

Landline not working

Hi, 

For the past month or so, our landline has not been working. We have been unable to make, or receive, any calls. 

Our handsets have just been saying 'check phone line' and even when we have tried different handset, and checked phone line,  it still doesnt work. 

When trying to do the online service check, it gets stuck at 99% and doesn't go any further.  

Any ideas what is happening? 

Kind Regards

Karen 

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Registered: ‎04-07-2016
Message 2 of 2 (34 Views)

Re: Landline not working

Hi AlexLou,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

Thanks for checking the handsets for us. I'd like to send a technician to check this out for you.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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