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McG17
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Landline not working

New customer, landline worked for 3 weeks but have had message on phone handset for past week saying 'check phone line'. Tried turning it on/off and no change. When the number is phoned it does not ring and cannot be used to ring out. Tried checking status online and it stops at 99% checked. Help please!
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Re: Landline not working

Hello McG17,

Thanks for letting us know about this.

I have tested your line from here and it's showing blocked so before I can arrange for a technician I would just like to check whether you have tried another handset in the Virgin Media socket to eliminate any equipment fault.

Looking forward to hearing from you

Rose
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McG17
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Re: Landline not working

Apologies, on holiday.
Have checked using another handset and same problem. Still reading check phone line and cannot make calls out and any calls in go straight to voicemail.
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Re: Landline not working

Hi McG17,

 

Thanks for getting back to us!

 

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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