Landline not working for me plus 2 of my neighbours who are also on virgin.
Running test in Service status just gets stuck at 99% so unable to see problem. Called help line and they can't see anything either. Booked engineer for Monday but if phone not working for my neighbours surely this must mean its the same for other people in my area (PR2 postcode) and thus deserves a higher priority?
Really sorry to hear you're having trouble with your landline.
I've run a diagnostic on your line and I can't see any issues with the network in your area. For the moment, the issue appears to be isolated. I'll keep an eye on it from this end and if it develops, I'll let you know.
Let me know how the appointment goes and give me a shout if you need anything else.
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Hi, landline has not been working all day, no dial tone. I have done the necessary checks, restarts, unplugging, replugging etc. When I use my mobile to call the house phone it rings on my mobile, however the house phone does not ring. I thought to pick up the house phone as it might work. But when I picked up my mobile was still ringing the number. My home phones have signal symbols on them and none have any bars. This has happened a few times but today has been the longest I have known it to be unusable. I still am a bit confused as to why when calling it gives the ringing tone yet the phone does not ring and has no signal. Maybe someone has the answer for this?
I have checked the status of what is happening in my area and there seems to be issues with the broadband and television but nothing about the phone. However, my broadband is fine and I am able to send and receive information.
I would like to know what could possibly be causing this, as it is clear from this forum many are having the same problem and it's not isolated. My area is Stockport SK3.
I'd say this - get used to your Virgin phone line going completely dead for several hours at a time every so often. I've been with Virgin for years, and it just keeps on happening. They seem unable to do anything about these problems. Mine has been dead for several hours as I write this.... and yes the online checker stops at 99% and does not complete.