Crackling noise on landline and engaged tone when ringing it. Going on over a week and cannot get any help via web chat. TV and broadband service working. Also tried a different handset.
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Thanks for posting!
Really sorry to hear you're having trouble with your landline.
I'd like to arrange for a technician to fix this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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The line is now sorted. Thank you for your help. 👍
That's great news, glad to hear it's working now!
Give me a shout if you get any more trouble and I'll check it out.
All the best!