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DJ90
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Landline not working

For a while now my Landline has not been working. I can't make or receive calls and also there is noise on the line.

After a very frustrating phone call were I couldn't get through to a human, to report to the problem, I tried asking for help from your Twitter account. I have checked on your website and there are no problems in my area, regarding phones. Also I tried running one of your tests, but it keeps getting to 99% done and just stays there and doesn't finish doing the test.

Any help you can give would be very much appreciated

Thanks

Daniel 

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Forum Team
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Re: Landline not working

Hi Daniel,

 

You have come to the right place and we appreciate you letting us know about this.

 

I have tested your line and I'm unable to find any faults in the area which could be causing this so I would like to arrange for one of our engineers to visit your property to investigate this further.

 

I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
Forum Team


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