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BeckyC18
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Landline not working

Hi.

I'm trying to see if I can organise an engineer to come look at my landline. I have no dial tone, can't ring out and no one can ring me. Can you please help.

Thanks

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Forum Team
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Re: Landline not working

Hello BeckyC18,

 

Thanks for letting us know about this.

 

I would certainly like to help so I have run a test on the line and I'm unable to find any faults in the area at the moment which could be causing this so I would like to arrange for an engineer to visit your property.

 

I will send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen but could I also confirm whether you have tried a different handset in the Virgin socket?

 

Speak to you soon.

Rose
Forum Team


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