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Cyberpurple
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Landline not working.

Been with virgin since 20 oct & landline hasn't worked, thought it was my phone so bought a new one yesterday still having the problem. Don't use phone much but wanted to ring 150 to request a welcome pack as not received one yet. Feel quite annoyed as whole service so far is disappointing.
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Dave_cq
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Re: Landline not working.

Hi Cyberpurple,

Is there absolutely no dial tone or other sound when you try to connect.  If not then an engineer will need to visit to sort the problem out.  If you have access to another phone ring 0345 454 1111 and report the problem.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Cyberpurple
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Re: Landline not working.

Hi Dave & thanks for reply. 😊 There is no noise, if ring from my mobile the landline rings but upon answer i get a internal ring if that makes sense. Regarding me ringing 0345 I'm not prepared to incur charges for this problem. I tried to book engineer online but it said online booking unavailable.
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Dave_cq
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Re: Landline not working.

That does sound like an odd situation.  OK, well you can keep watching this thread and hopefully a Forum Team member will come along and take up the problem but they are usually a week behind.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Cyberpurple
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Re: Landline not working.

Great, I'm beginning to regret signing up with virgin.
Thanks again Dave, i appreciate it. 😊
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Forum Team
Forum Team
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Re: Landline not working.

Hi Cyberpurple,

I'm sorry to hear that you are experiencing a problem with your landline.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

 

Kind regards,

Terri

Virgin Media Forum Team

 


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