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fabsy
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Landline not working

Seems I'm not the only one who has no dialling tone and when trying number from mobile it just beeps and cuts off.  Tests cannot find fault.  What's the problem?

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Re: Landline not working

Hi fabsy,

Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that your landline isn't working.

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,


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Re: Landline not working

Hi fabsy,

I'm checking back with you about the issue you reported with your phone line, as I haven't received a response from you yet.

If you are still having problems with your phone line and would like for me to arrange an engineer appointment, please let me know.

Many thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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