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sianrmac
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Landline not working so cannot call out or in plus Virgin 'Chat' engineers not available

How can a customer reach Virgin's help team if our landline is offline (due to a Virgin engineer's recent visit) and if the Virgin 'Chat' team is constantly unavailable?  We haven't had service on our landline since the 15th of January!!

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Re: Landline not working so cannot call out or in plus Virgin 'Chat' engineers not available

Hi sianrmac,

 

Welcome to the Community!

 

Really sorry to hear you're having landline trouble.

 

I'd like to arrange for a technician to sort this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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