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Message 1 of 6 (1,467 Views)

Landline not working properly

When I dial out it makes the right noises as usual but the number does not ring . Why ?

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Message 2 of 6 (2,910 Views)
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confirmed by Manipleman
2 weeks ago

Re: Landline not working properly

Hi Manipleman,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and picked up a fault with the network in your area. Our network team has been informed and will try and get the line back up and running within the next 4 hours.

 

All the best

 

Josh


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Forum Team
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Message 2 of 6 (2,911 Views)
Helpful Answer
confirmed by Manipleman
2 weeks ago

Re: Landline not working properly

Hi Manipleman,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run diagnostics on your line and picked up a fault with the network in your area. Our network team has been informed and will try and get the line back up and running within the next 4 hours.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


AWK
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Message 3 of 6 (614 Views)

Re: Landline not working properly

I have the same issue as when I dial from my landline the number dials through but after that the line seems not to be working.

I would appreciate if someone can look into this.

Many thanks

Kind regards


AWK
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Message 4 of 6 (594 Views)

Re: Landline not working properly

Hi AWK,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your landline too.

 

I've run diagnostics on your line and everything is looking healthy on the network. Have you tried another handset in the socket? This is just to make sure the equipment isn't causing the fault.

 

Speak soon Smiley Very Happy

 

Josh


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AWK
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Message 5 of 6 (420 Views)

Re: Landline not working properly

Thanks Josh for your reply.

When I call from my mobile to the landline I can hear the ring but when Pick up the landline there is no tone/voice.

I am afraid I don't have a spare phone to check. Is there another way around it?

Kind regards


AWK

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Message 6 of 6 (343 Views)

Re: Landline not working properly

Hi AWK

 

Thanks for the response, to test your handset you can also take yours to an alternate line to plug it in and check, if that's possible? 

 

If not, we can still arrange for a member of the team to come and take a closer look but there would be a risk of there being a charge for the appointment only if the problem is found to be with your equipment.

 

Look forward to hearing from you

Craig


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