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JoFrancis
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Landline not working at all

Hi,

There has been a Virgin Engineer in the area in the last couple of days and now our landline is not working at all - no dial tone, can't make or receive calls and when you pick up the receiver to dial out there is a noisy crackling line. I wonder if the engineer as inadvertantly affected our phone line?

 

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Re: Landline not working at all

Hi JoFrancis

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line at the moment.

 

I've taken a look at your account and can see that an appointment with an engineer has been organised to resolve this issue, which is great news.

 

We'd love to hear how that goes and will be here should you need any assistance with your services moving forward.

 

Take care

Craig


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