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benjaxon
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Landline not working and test won't finish

My landline has stopped working completely. No dial tone, can't call in or out. I tried to run the phone test on the Virgin website - it got to 99% then just hung there.

Benedict

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Re: Landline not working and test won't finish

Hello benjaxon,

 

Thanks for letting us know about this on the community.

 

I have located your account and I'm unable to find any faults in the area which could be causing this so I would like to arrange for one of our technicians to take a look at this for you.

 

I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

 

 

Rose
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