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Landline not working again

Again my virgin landline is not working it seems to be happening once a month lately. It stopped working yesterday afternoon have tried doing their test but it stops working at 99% and get an error message. Have tried phoning having to use my mobile which is not virgin and told there is a half hour wait to speak to anyone how much would that cost me, an arm and a leg I expect.

Very disappointed in Virgin at the moment if it's not the phone it's the Internet or the TV playing up.

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Re: Landline not working again

Hi Unhappy51

Welcome to the Community, I'm so sorry for the problems you're experiencing with your landline. 

I've located your account and run some tests on the line from our end, we're detecting some errors and I'd like to arrange for an engineer to come and take a closer look, if you're available? 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

We'll talk soon


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