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Etelina
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Landline not working. PR7

Our home phone is dead, with no dialling tone. People ringing our landline number hear a message saying "The number you have dialled can not be recognised."

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Re: Landline not working. PR7

Hello Etelina,

 

Thanks for posting in the community.

 

I have tested your line but I'm unable to find any fault in the area which could be causing this so before I arrange for a technician I would just like to check whether you have tested a different handset in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

Rose
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Etelina
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Re: Landline not working. PR7

No, I have not tried a different handset. 

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Re: Landline not working. PR7

Thanks for getting back to me. 

 

It's always worth making sure the equipment is working as this may be a quicker option for you than waiting for an engineer so if you find your phone is working fine then let me know so I can arrange a technician appointment for you.

 

Kind regards

Rose
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