Welcome to the community.
I am sorry to hear your landline isn't working as it should. I have taken a look and carried out a line status check remotely and no fault has been detected so far.
Can you please let me know if you have tested another handset in the line? Alternatively test your handset in another line?
Keep me posted.
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Thanks for getting back to me. Give you have ruled out that the handset I will gladly go ahead and arrange for an engineer appointment for you. I will pop the details in a private message.
Look for the purple envelope icon above.
I have received a confirmation from the area manager today that your landline issue has been fixed and is working now. Please let me know if this is correct.
Virgin Media Forum Team
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