My phone does not have dialing tone or cannot receive or make calls from my landline. Have carried out service test which didn't help not sure if I have to report this & call out an engineer? Looking froward to hearing from you.
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line at the moment.
I've been able to locate your account and run some tests on the line from our end for you, we're not detecting any errors from our end at the moment though. Have you been able to test your handset at all? By trying an alternate handset on your line or your handset on an alternate line?
Look forward to hearing from you and getting this issue resolved.