I'm really sorry to learn about the problem you're experiencing with your phone line at the moment. Fingers crossed this gets resolved as soon as possible.
As you've had trouble with your last appointment, I'd like to check your account to ensure everything is at it should be for this Friday . To allow me to do so, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the purple envelope on the top right of this page.