Callers to my landline get a message saying that the line is being screened by BT Callguard and don't get through. If I use the landline to call my mobile it comes up as another number calling. Have received calls intended for this other number. Not sure what's going on-it appears that my number's been switched with another Virgin customer who has now called us (to her own number!) and has also raised the issue and does use BT Callguard. My call to 150 resulted in an engineer visit being booked but can't see what he can do from my end. Previous post on this issue has disappeared. What's going on??
Re: Landline fault-incoming calls subject to BT Call Screening
a week ago
Hi Katie, thanks for the response.
After explaining it 3 times to different agents at your call centre (India?) the best suggestion was that it was Spam. I'm not sure how not receiving calls can be included in Spam! Eventually they booked an engineer visit and he diagnosed a connection error at the local exchange which he corrected. All now seems to have returned to normal. The engineer was great but the call centre was shocking. Still, the first telephone fault in 20+years so not so bad.