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Registered: ‎10-07-2017
Message 1 of 4 (41 Views)

Landline - engineer booked

First time installation Virgin TV, Virgin Broadband done but not landline, technician NO FOLLOW UP.

Call the technician after few days, no answer. Text the technician no reply.

Follow up again with text message few days later, the technician reply mentioned that he is on EID's holiday.

After few days, the technician text mention will back on Friday but no new from him.

Follow up again on Monday, he say he already informed his manager and will call me back but nothing happen. I call to the salesman, he told that he will follow up for me but news.

I login and chat with the Webchat's staff , the appointment booked 10am to 12noon 10 July Monday but did not appear.

What can I do?

 

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Message 2 of 4 (25 Views)

Re: Landline - engineer booked

Hi denthknyon,

Thanks for coming by and welcome to the community. Smiley Happy

I can see you have been in touch with us since you last posted and I hope all is working ok now for you.  How are things today?

We're here to help so please keep us posted.

Collette.


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Registered: ‎10-07-2017
Message 3 of 4 (17 Views)

Re: Landline - engineer booked

Hi Collette,

My problem solved, I would like to thanks the lady who follow up with me, she is so nice.

To be honest, your technical team is not good enough for their job.

Thank you.

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Message 4 of 4 (12 Views)

Re: Landline - engineer booked

Many thanks for updating the thread denthknyon,

 

I'm really sorry to hear about the trouble experienced. :/ Pleased to hear that this has been resolved for you though.

 

Feel free to let us know if we can help with anything more,

 

Nat_J


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