Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone service at the moment, it's certainly not something we want for you.
I've been able to locate your account and run some tests on the line from our end for you, we're not seeing any issues with your line from our end at the moment and there are no open outages in your local area. If you're still experiencing the issue, let me know and I'll arrange for this to be escalated right away.
Apologies for the issues you're experiencing too, I've not been able to accurately locate your account to take a closer look at this, if you're able to respond to the private message I've sent with the requested information I'll take a look at this right away.
You can view the message by clicking the purple envelope on the top right of this page. Also, if you'd like us to take a look at your service in the future, we always recommend to create your own thread