We have been without a landline since end of January thanks to Virgin engineers cutting through our cable. This will not be repaired until April!!! Have been refunded line rental but no offer of recompense for the serious inconvenience this is causing. We have elderly relatives who rely on the landline. After waiting for 10 minutes plus I was originally told that someone would contact me within 48hrs. 3 weeks later ... I have eventually (after another long wait) spoken to someone who "understands" but no help whatsoever. Good job Virgin
I can see the cable repull scheduled in via your account. I wish there was more we could do to bring this forward for you, however, this type of work requires a specific engineer to attend and the quota for this is a bit more limited in comparison to a generic field engineer visit.
I sincerely hope this gets resolved for you ASAP!
Please feel free to let me know if there is anything more that I can do for you in the meantime,