Guessing the thunderstorm has caused issues, tried hanging on tech support but will just wait till tomorrow, guessing it will be fixed by then.
I'm really sorry to hear about these issues, I've been able to locate your account to take a closer look at this for you and we're seeing a problem in your local area (Reference F004747792).
We're expecting this to be resolved by this evening, so if you're still experiencing the issues tomorrow morning, get in touch and I'll take a look right away.
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