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steves57
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Landline calls are regularly dropping

We regularly experience calls being dropped e.g. one interruption in a call tonight, several interruptions to a call on Sunday evening. Can happen with different numbers and incoming or outgoing. My wife uses the phone more than I do and is getting very annoyed!

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Re: Landline calls are regularly dropping

Hi steves57

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your telephone line recently.

 

I've been able to locate your account and run some tests on the line from our end for you. We're not seeing any issues from our end at the moment though, have you been able to test your handset? By trying an alternate handset or your handset on an alternate line?

 

I'd love to hear from you

Craig


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steves57
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Re: Landline calls are regularly dropping

We have 4 handsets, 2 of which have problems and the other 2 are not used. We'll switch things around and see if that makes any difference

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Re: Landline calls are regularly dropping

Hi there steves57,

 

Thanks for getting back to us about this.

 

I've double checked the line state and all looks to be okay at present.

 

Please let us know if you're still having trouble with this.

 

Take care,

 

Nat_J


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