My mother is 86 and suffers from Alzheimers. She lives by herself and relies on her landline phone but it now cuts out after about 10 seconds. My sister bought a new phone for her yesterday (23 February) and tried it but it didn't solve the problem. She arranged for an engineer to call but the earliest date for a visit is 3 March.
My mother is incapable of using a mobile phone even though we have tried to get her to use various types in the past, so without her landline she is at risk.
I have tried to contact Virgin Media this morning to obtain information and also to complain. I first tried to check the line using the online facility but that wasn't working. The message said to try again later. I tried to speak to someone but there is no-one available to take calls. I then tried the on-line chat facility but that just said they were busy and I should try again later. I then noticed that there was a link to make complaints but that just quoted the same telephone number that I had already tried and there was no-one to actually speak to and certainly no complaints or speak-to options on the options menu.
Surely a case like my mother's should be taken more seriously and dealt with urgently. A 9 day wait cannot be acceptable. I must say I am also very disappointed with the communication facilities which are shoddy at best.