I reported my landline not working over 10 days ago - last Saturday I had a visit from a Virgin engineer who discovered that the cabinet on the street was the fault as it had been hit by a car. He could not fix the fault and promised he would contact his supervisor who would contact me. What happened ... nothing. No contact in over a week, I am paying £19 per month for a service I am not getting. Help me please.
I'm really sorry to hear about the problems you're experiencing with your telephone service lately.
I've taken a look at your account to run some tests on the line and I'm not seeing any planned action so I'd like to chase this up with the team from our end. I'd need to request some additional information to do that, which I've sent you a private message requesting.
You can view the message by clicking the envelope on the top right of this page.
No I got your first private message I replied to it on Monday and then heard nothing. I spent half an hour on the phone today and now have a cabinet doctor appointment but they can't say when, I spoke to three sets of people no one I spoke to seemed to know anything and had no record of anything being booked, at least I managed to get a refund on line rental but I am not happy.
Thank you for a reply, but really over one month with no phone line is not acceptable, I cannot believe that parts for cabinets are so specialised.
What they need is someone to come along and fix it it has been partially knocked over whith a car tyre wedged under it for over a month, I cannot believe that "parts" can even have been identified in the state it is in.
What is even more annoying though is the lack of contact from anyone as to any progress, despite many promises nobody has contacted me directly by email or phone, that is poor customer service. The only time I get a reply is when I post on here, and then it always promises some action that never materialises..