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weedwj
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Landline Not Working

Can you please provide details of the compensation you intend to offer customers for the loss of their landline

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Forum Team
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Re: Landline Not Working

Hi weedwj,

 

Thank you for your post on the Community Forum.  I can see by your previous post that you have experienced a loss of service on you landline. Apologies for the problem with your Virgin Media telephone line.

 

Fault compensation for loss of service is looked at on an individual basis, as this will depend on varying factors such as the type of fault, how long the fault has been open, when the fault was reported, is the fault re-occurring, the customer's service package and price, and so on.

 

We would be happy to look into fault compensation for you, just give our Customer Care department  a call on 150 from a Virgin Media landline or 0345 454 1111 from any other line, taking option 1, then Option 3.

 

All the best.


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weedwj
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Re: Landline Not Working

The Forum Team really showing what a waste of time and money they are.

Under the heading "Landline note working" the advice from the forum team is to dial 150 from my Virgin Media landline.

Do you even read customer complaints or are you just robots programmed to churn out the latest bland response

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