Having agreed a new bundle with Customer Relations about 10 days ago, I had an appointment to install my landline yesterday, Friday 22 April, between 1pm and 6pm.
The engineer was a no show, without any prior warning.
The new bundle also includes an upgrade of broadband from 70Mb to 100Mb. Interestingly, this new speed was available first thing yesterday. I thought this was only possible if the order has been completed by the engineer attending and installing my landline?
Having had the landline previously, more than ten years ago, the physical telephone socket is still here but presumably needs re-connecting at the cabinet?
Can you please investigate and explain what has happened here and identify what needs doing?
I am posting from my Virgin Media broadband so my customer credentials should be available to you but please advise if you need anything further.