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Maggiemac
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Land line not working

Hi I was changed my land line number through Virgin a few days ago I was told that in a couple of days my phone would be out of use for a couple of hours while the change of number happened but I have now been without a working land line phone for 24 hours.
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Re: Land line not working

Hi Maggiemac

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your phone line at the moment.

 

I've been able to locate your account and take a closer look at this from our end for you. I can see you've spoken to a member of the team this morning and changes have been made. Give this 24 hours and check again, if things are still the same then get in touch and we'll look to escalate this as soon as possible.

 

Apologies again for the inconvenience you've experienced, we're looking forward to getting this sorted.

 

Talk soon

Craig


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