Menu
Reply
  • 7
  • 0
  • 0
paf1
Joining in
151 Views
Message 1 of 10
Flag for a moderator

Land line not working - Leeds - West Yorkshire

On 8/11/16 I lost connection to tv, broadband and phone. I now have tv & broadband but the telephone is still down. Anyone else having problems in the Leeds area?

0 Kudos
Reply
  • 20.93K
  • 768
  • 1.56K
Forum Team
Forum Team
141 Views
Message 2 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Hi paf1,

 

Thanks for your post and welcome to the forums. It's lovely having a new face in the crowd even though you are having an issue with the phone line. 

 

I have been into the account this evening and tests are coming back as inconclusive. There's no obvious fault that I can see so we'll need you to check things for us before we go any further. 

 

Have you got another handset that you could plug in and see if this changes thing? 

 

If not try plugging your handset in to another phone line that does work. Do you hear the dial tone at this point? 

 

Come back and let me know how this goes and we can then progress further with this fault Smiley Happy

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 7
  • 0
  • 0
paf1
Joining in
138 Views
Message 3 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Hello, I have unplugged all connections and reconnect everything. There is no tone, no calls can be made or received. I have also tried the connection test and it says the telephone is ok. Nothing has been changed since the service went down.

0 Kudos
Reply
  • 7
  • 0
  • 0
paf1
Joining in
132 Views
Message 4 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

The connection test is the one online.

0 Kudos
Reply
  • 5.41K
  • 200
  • 324
Forum Team
Forum Team
125 Views
Message 5 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Hello paf1,

 

Thanks for getting back to us with that information.

 

What I would like to do now is to send one of the team out to take a look at it for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further information.

 

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 7
  • 0
  • 0
paf1
Joining in
107 Views
Message 6 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

It has been confirmed that there is a network fault affecting the phone line. Engineers are looking into it.

0 Kudos
Reply
  • 5.89K
  • 157
  • 412
Forum Team
Forum Team
100 Views
Message 7 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Thanks for this update paf1,

 

I've checked the account and the line state is currently appearing as active with no open work orders concerning any faults. Hopefully, this is all working for you now.

 

Please let me know if this is not the case,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 7
  • 0
  • 0
paf1
Joining in
82 Views
Message 8 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Telephone still not working, Craig had arranged for engineer to call on Monday 21st.

 

0 Kudos
Reply
  • 7
  • 0
  • 0
paf1
Joining in
70 Views
Message 9 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Engineer (69303) called today, seems that after a junction box was damaged on 8/11/2016 our telephone line got re-connected to the wrong code. All sorted now. Thanks for everyones help.

0 Kudos
Reply
  • 5.41K
  • 200
  • 324
Forum Team
Forum Team
68 Views
Message 10 of 10
Flag for a moderator

Re: Land line not working - Leeds - West Yorkshire

Hi paf1!

 

This is great news and I'm pleased to hear it has all been sorted.

 

Any further issues just let us know and we'll look into it for you.

 

All the best

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply