Welcome to the forum. A bit of advice - posting the same issue multiple times will not get the Forum Team to answer your query any more quickly. In can take a day or two for them to get to posts. If you require urgent assistance then you would be better off phoning in and reporting the fault.
The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.