Just moved house. Can't make calls. Don't know my phone number.
Hello I think this is one only VM themselves can answer. I have just moved house and signed up for TV, Phone and Broadband. I got the TV and Broadband working pretty easily. I found the main phone socket on the front room wall and can see the phone cable going into the house just the other side. I plugged my phone in and got a dial tone but can't make any outgoing calls. Furthermore I don't know the phone number I have been allocated. I did ask to transfer my number from my previous property, and was told I would be given a temporary number until the transfer can be completed.
Can anyone at VM help me to get a working phone line, and tell me what number I have been allocated?
Re: Just moved house. Can't make calls. Don't know my phone number.
Actually I think I have worked it out. The socket I have plugged my phone into is labelled 'BT'. Looking at the installation instructions VM only provide a phone service via their own sockets. I guess the previous owner of the house I just bought (who is deceased so I can't ask them) got a BT line put in. I found a really old socket labelled NYNEX (the cable company down this way that VM took over) but it's dead. I'll call VM and ask them to come and install a new master socket. I guess I'll have to pay for that.....