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Issues with making and receiving calls.


I am unable to receive and make calls. On both screens of my house phones there is a message saying check the line cord. I have done this and followed the requirements for troubleshooting. I have taken my phone to a neighbours to check and phone works. Please help!!!

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Re: Issues with making and receiving calls.

Hello there webbyy66, 

I'd firstly like to welcome you to the forums and say that I'm really sorry to hear that your phone line is not working at the moment, and I'd love to help you out. 

Thank you for letting me know that you've already tried the phone elsewhere as this really helps with the diagnostics. 

I've done some testing from this end and am not seeing any local issues, so I'd now like to look towards booking a technician to call out and investigate further for you. I'll send you a private message in order to get the wheels in motion, please look to the top right of this page where you'll see a blue envelope icon, click on that and you'll see my message. 

Many thanks and apologies once more. 


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