Thank you for your post on the Community Forum. I'm sorry that you found it difficult to find the information you were looking for online regarding if 150 is a Freephone number or not.
150 is a Freephone number when dialled from a Virgin Media landline and mobile.
I see what you mean when going to the obvious place on our Help pages - Contact Us - Call Us, it states to ring 150 but doesn't verify that calling that number from a Virgin Media line or mobile is free. Apologies for any inconvenience this may have caused you.
I'll certainly pass this on as we do take on board your feedback and always looking to improve the way we do things.
Thanks for your post on the Forum and a warm welcome to the Community. We do take on board customer feedback and if you go onto our Help & Support page and click on Contact Us (also found at the very bottom of this page) and then choose the applicable options for Choose a topic and Tell us more then choose Call us, you will see our contact numbers clearly displayed along with a link to check the call charges for a Virgin Media home phone.
Please let us know if there's anything else we can help with.
I'd like to add that whilst I see your link, looking over the document I couldn't get the confirmation that dialling 150 from Virgin Landline is still free (regardless of the package) hence how I found this thread. Presuming 150 is still free (I'm a brand new customer with some issues that I need to discuss and Live Chat seems to be rammed)
VIRGIN MEDIA STILL DOES NOT INFORM VM CUSTOMERS & POTENTIAL NEW CLIENTS THAT 150 IS FREE FROM VM LINES, EVEN 18 MONTHS AFTER THIS SUBJECT WAS FIRST RAISED HERE. YOU ARE LIARS AND MAKE NOTHING BUT FALSE PROMISES.
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It would help if you could post links to where it says such calls are chargeable.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
But there is now a link at the bottom of the package, called calling cost, so I click that and find lots of useless bits, and if I scroll through all 32 pages then all I know is that calls are now in bands and not numbers. Hmm that doesn't show it. Lets keep going.
Oh look, at the bottom of the page where I originally found the calling cost pdf, I find a new pdf for 2017, it says the previous one that they linked in the packages is now outdated - oops, but to the right of that I see another document for stuff that includes service numbers. Well neither of those work, hmmm... where now.
Before you guys defend virgin media, and before the staff keep saying "click the link, click the link" then by god shouldn't someone actually check to see if the thing shows?
Dat stuffs broken. Don't defend VM Staff or Webpage crew. But if you do want to explain where to find it then please lay it out for me.
---- I do not work for VM, but I would. It is just a Job.
I would also make websites for them, because the job never seems to require the website to work.