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LondonLiz
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Intermittent dial tone and can't call out

On my landline phone I have an intermittent dial tone but I can't dial out on 1571 to clear any voicemail messages or call out on any other number

Any advice please?

Liz

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Re: Intermittent dial tone and can't call out

Hello LondonLiz,

 

Welcome to the community Smiley Happy

 

I have been able to locate your account and I can see you have a technician booked, can I just check what does happen when you try to call out or dial 1571?

 

Speak to you soon

Rose
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LondonLiz
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Re: Intermittent dial tone and can't call out

Hi there

I can't get any response dialing any number the intermittent tone just stays the same - I was hoping to fix it myself so I could cancel the engineer - doesn't seem entirely necessary to get an engineer but that was the only option when I looked online


Any suggestions gratefully received please!

Liz

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Re: Intermittent dial tone and can't call out

Okay it sounds like more of a engaged tone than the intermittent dial tone you get when you have a new voicemail, only because you're not able to call out at all. Is that the only handset you have? If it's part of a set I would recommend unplugging everything from the sockets and just having one phone plugged in and testing again. Otherwise it would be a issue with the line and the technician would be required to fix it.

 

Let me know how you get on anyway, if you're able to get it working I can cancel the technician for you.

 

Kind regards

Rose
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LondonLiz
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Re: Intermittent dial tone and can't call out

Thanks

 

i tried another phone and its the same problem, so I'll just have to see what the engineer says

 

liz

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LondonLiz
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Re: Intermittent dial tone and can't call out

OK well apparently whatever phone the technician used worked fine so he says there is no problem - but I tested two completely different phones and neither one gets a dial tone. Both phones can't be wrong

frustrating

Liz

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Message 7 of 13
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Re: Intermittent dial tone and can't call out

Hi LondonLiz

 

Thanks for the response, sorry for the continued issues with your phone line.

 

Are the two phones you've tried part of the same set? Do they have separate connections to the phone line?

 

Look forward to hearing from you

craig


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Re: Intermittent dial tone and can't call out

Hi 

No they are two totally different phones

Liz

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Re: Intermittent dial tone and can't call out

Thanks for the fast response Liz

 

Would you be able to try any of those phones on another line? Just to double check there's not an issue with the handset?

 

I'm reluctant to arrange another appointment as there could be a charge if the issue is found to be with your handsets. I don't want that for you.

 

Look forward to hearing from you

Craig


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LondonLiz
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Re: Intermittent dial tone and can't call out

Will do

Thanks


Liz

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