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djrick1
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Intermitant Dial Tone No Voicemail

Hey Ive had this for a few days without any luck of it sorting itself.

I have an intermittant dial tone but when i check 1571 i have no messages.

I dont have a personal greeting so i am wondering whether someone from tech support could help me with this

thanks

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Re: Intermitant Dial Tone No Voicemail

Hey djrick1

Thanks for taking the time to let us know about this, I'm really glad to hear it's been resolved. 

You know where to find us should you need any assistance with your services moving forward.

Take care

Craig


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Re: Intermitant Dial Tone No Voicemail

Hi djrick1

Welcome to the Community, I am so sorry for the problems you're experiencing with your telephone service recently. 

This does sound like it could be an issue with your Voicemail but I've located your account to run some tests and take a closer look anyway. 

We're not detecting any errors at the moment, do you have more than one telephone handset at home? If so, are you hearing the broken dial tone on both? 

Look forward to hearing from you

Craig


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djrick1
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Re: Intermitant Dial Tone No Voicemail

ive only got one handset in the property and everytime i make a call the dial tone is intermitant
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Re: Intermitant Dial Tone No Voicemail

Thanks for getting back to me so quickly djrick1

I'd like to request that our team take a closer look at potentially resetting the voicemail, before I do that it's worth mentioning that any messages you've got on there could be wiped, if you're happy for me to proceed?

Talk soon

Craig


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djrick1
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Re: Intermitant Dial Tone No Voicemail

yes im happy for this to happen, i have no messages on my voicemail
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Re: Intermitant Dial Tone No Voicemail

HI djrick1

Thanks again for getting back to me so quickly, I've escalated this to our back office team who'll be taking a look at this as soon as possible.

It's likely that they'll contact you directly but if they update me first, I'll be in touch as soon as possible. 

Take care

Craig


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Re: Intermitant Dial Tone No Voicemail

hi
good news this has now been corrected and my phone line is working normally now

thank you to all that have helped me today
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Re: Intermitant Dial Tone No Voicemail

Hey djrick1

Thanks for taking the time to let us know about this, I'm really glad to hear it's been resolved. 

You know where to find us should you need any assistance with your services moving forward.

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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