Hey Ive had this for a few days without any luck of it sorting itself.
I have an intermittant dial tone but when i check 1571 i have no messages.
I dont have a personal greeting so i am wondering whether someone from tech support could help me with this
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Thanks for taking the time to let us know about this, I'm really glad to hear it's been resolved.
You know where to find us should you need any assistance with your services moving forward.
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Welcome to the Community, I am so sorry for the problems you're experiencing with your telephone service recently.
This does sound like it could be an issue with your Voicemail but I've located your account to run some tests and take a closer look anyway.
We're not detecting any errors at the moment, do you have more than one telephone handset at home? If so, are you hearing the broken dial tone on both?
Look forward to hearing from you
Thanks for getting back to me so quickly djrick1
I'd like to request that our team take a closer look at potentially resetting the voicemail, before I do that it's worth mentioning that any messages you've got on there could be wiped, if you're happy for me to proceed?
Thanks again for getting back to me so quickly, I've escalated this to our back office team who'll be taking a look at this as soon as possible.
It's likely that they'll contact you directly but if they update me first, I'll be in touch as soon as possible.