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martinianpaul
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I want to complain about an aborted phone installation

I want to complain about an aborted phone installation but I am unwilling to spend yet more time and money on phone calls which lead nowhere.  How can I email or otherwise register my complaint?  I have been without a landline for over two weeks.

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Re: I want to complain about an aborted phone installation

HI martinianpaul

 

I'm very sorry to learn about the problems you're experiencing with your phone line recently, you can contact the team regarding a complaint by giving us a call on 150 from any Virgin line or 0345 454 1111 or by visiting www.virginmedia.com/contactus/ and selecting the 'Something else' option at the bottom of the page.

 

I've located your account to take a look at the phone line and can see we have plans for an engineer to come and take a closer look at this, I've sent you information confirming when that'll take place in a private message, which you can view by clicking the envelope on the top right of this page.

 

Take care and speak soon

Craig


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