Home phone removed....... I have no dial tone on my phone and as a result cannot make or receive calls. The phone displays the message "check phone line". I have tested the phone by plugging it into my daughters BT connection and it works fine so the phone is not faulty. Will you please run a check for me.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]
Fault located in distribution box couple of streets away. Phone now in working order. Took the visiting engineer only 10 mins approx to solve the problem, well done to him.
Subscribers would be wise to question information telling them no fault found when diagnostics carried out remotely. The forum staff are subsequently being told to pass this message on to subscribers presumably from their engineering dept. Information which cannot be relied upon.