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geo_b
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I got no dial tone

Hi, just got installed Virgin phone yesterday, but there is no dial tone. There are 2 BT sockets in my living room, tried both, nothing. They (Virgin) told me that it should be active.  I called them 2 times but after a short chat they hang up on me. What can I do? Thank you.

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Re: I got no dial tone

Hi geo_b,

 

Welcome to the Community Forum and thanks for your post. it's great to see new faces here. I'm sorry to hear that your land-line isn't working. 

 

I have been able to access your account via your Forum details and can see that an engineer was dispatched out to resolve this for you.

 

Is your line now working?

 

Please let me know.


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Re: I got no dial tone

Hi geo_b,

 

Just checking back with you regarding the problem with your land-line that you reported to us, as I haven't heard back from you yet.

 

Please let me know how this is going for you now.

 

Thanks.


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geo_b
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Re: I got no dial tone

Hi, 

 

 Thank you for answering and yes now it's ok, the engineer did his job this time.

 

Regards, 

 

 George

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