Menu
Reply
  • 9
  • 0
  • 0
Shinymatt
Tuning in
610 Views
Message 1 of 7
Flag for a moderator

I can not receive or make landline calls

This has been the situation for around a month, any ideas anyone?

0 Kudos
Reply

Helpful Answers
  • 6.1K
  • 345
  • 1.01K
Superuser
Superuser
1,153 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: I can not receive or make landline calls

The first thing you need to do is rule out your handset being the issue.
Can you try another handset on the line if possible or if you have a friend with a know working landline can you try your handset on that line.

Once the handset is ruled out as being the problem then the forum team can arrange a engineer visit.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).

All Replies
  • 6.1K
  • 345
  • 1.01K
Superuser
Superuser
1,154 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: I can not receive or make landline calls

The first thing you need to do is rule out your handset being the issue.
Can you try another handset on the line if possible or if you have a friend with a know working landline can you try your handset on that line.

Once the handset is ruled out as being the problem then the forum team can arrange a engineer visit.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
  • 9
  • 0
  • 0
Shinymatt
Tuning in
593 Views
Message 3 of 7
Flag for a moderator

Re: I can not receive or make landline calls

Hi Tidus,

 

will do, many thanks

 

 

0 Kudos
Reply
  • 9
  • 0
  • 0
Shinymatt
Tuning in
569 Views
Message 4 of 7
Flag for a moderator

Re: I can not receive or make landline calls

Hi Tidus,

i have successfully used my handsets on a friends line.

i believe this rules them out being an issue.

 

 

0 Kudos
Reply
  • 6.1K
  • 345
  • 1.01K
Superuser
Superuser
561 Views
Message 5 of 7
Flag for a moderator

Re: I can not receive or make landline calls

Thats Great. Hopefully the @Forum_Team will be along soon to pick this up. 


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
0 Kudos
Reply
  • 7.15K
  • 231
  • 524
Forum Team
Forum Team
547 Views
Message 6 of 7
Flag for a moderator

Re: I can not receive or make landline calls

Hi Shinymatt,

I'm sorry to hear that your landline hasn't worked for a month. It's great to see that Tidus was able to give advice on this issue. Thank you for confirming that you have already tested your handset on a different landline and that it's working fine. 

I've run testing on your line and will need to arrange an engineer appointment for you. 

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the envelope icon at the top right of this page. 

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 1
  • 0
  • 0
HughBarbara
Joining in
125 Views
Message 7 of 7
Flag for a moderator

Re: I can not receive or make landline calls

Hi 

I need someone out to check my phone line I have buy new phones and the phone still isn't letting me call out or answer when my phone rings. Can I get a reply on the email address I have left or on my mobile number ############## as this has been not working correctly for the last three days.        

 Thanks 

Hugh 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

 

0 Kudos
Reply