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mjb_notts
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How to transfer old landline from Plusnet to Virgin- AS PROMISED

Is there a quicker way than the 14days quoted by the customer services to change the landline back to our old number. It was promised upon set-up that our existing number would not change because it is required by Hospital staff to contact us, yet it did without us realising until numerous missed calls on family member mobiles.

If anyone can help will be much appreciated

Thanks in advance

MJ

 

 

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Re: How to transfer old landline from Plusnet to Virgin- AS PROMISED

Hi MJ

 

Sorry to hear about the problems you're experiencing with your telephone number lately.

 

We'll always look to complete a number port request as soon as possible, so that 14 days is the maximum it will generally take.

 

We'd love to hear how it goes and will be here should you need any assistance moving forward.

Craig


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