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emmachops
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How do I report a fault on my parents' phone line

There's fault on my parents' phone line and I don't know how to report it.  I've tried using 150 - but this seems to only care about faults on my own number.  I've tried the "Live Chat" but got a message saying it's now either out of service hours or too busy.  My parents don't have mobiles so are unable to call to report the fault themselves.  I also don't have their account number.  Any ideas?

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Forum Team
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Re: How do I report a fault on my parents' phone line

Hello emmachops,

 

Welcome to the community Smiley Happy

 

You have come to the right place, I can look into this for you but I'll just need to confirm some details first so if you click on the purple envelope at the top right of your screen you will see another message from me requesting further information.

 

Speak to you soon

Rose
Forum Team


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