My service was installed 5 weeks ago. I am still waiting for my old number to be transferred. Can't make or receive calls. Also I'm being charged for a phone that I can't use. All I get is "Engineers are working it" it's not good enough. I am very frustrated !
Welcome to the Community, I'm very sorry for the inconvenience you're experiencing with your telephone service recently.
I've located your account and can see that there's construction work planned which will resolve the issues you're currently experiencing. We'd love to hear how that goes and I'll be here should you need any assistance moving forward.