I have just blown my top at an unfortunate woman in Asia. After 45 minutes 'talking'to robots, she felt my full wrath when she told me that I would have to wait 6 days for an engineer. I have a very sick husband and need to be in contact with services and family speedily. She promised to call me back on my mobile (NOT a virgin phone) but has failed to do so. Has Virgin no priority service provider? Seriously feel I will have to change to BT.