no dial tone on my home phone, tried a corded phone in the socket, still no line - and after reading how much it costs to call on my mobile for help I'm not going to bother - should get the landline cost back for how long it's not working surely. Also did a Service Status check and it said there wasn't a fault, saying an engineer can be booked, but if it was found to be not faulty you'll be charged, is that right?
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your landline.
Thank you for letting us know that you have already tested an alternative phone handset. I've run testing on your line and we aren't seeing an area fault causing this problem, so I'll need to arrange an engineer appointment for you so we can get this fixed for you.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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