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Jantee
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Home phone has dial tone but cannot make or receive calls

Ringing in has no such number. I have a dial tone but ringing out the same. Virgin engineer came 8am this morning -said there was a loose wire in box and asked me to check if I had a dial tone which I did (had one before anyway) and said it was ok now. Took hours to realise still had the problem when people started contacting us in other ways saying home phone not working. Why did the engineer not try to dial out. Technical help said if you can't dial out ring this number - got routed to India waited 20 mins to be transferred to be told not this department. Hung up in disgust.  Son going through chemo I need the phone.

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Re: Home phone has dial tone but cannot make or receive calls

Hi there Jantee,

 

Really very sorry to hear about this.

 

I've escalated this over to the area field manager for further investigation.

 

I'll continue to monitor this for you and provide an update when available.

 

I will be in contact ASAP,

 

Nat_J

 

 


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Re: Home phone has dial tone but cannot make or receive calls

Hi again Jantee,

 

Further to my previous post, I've heard back from the team regarding this and they've advised that they will issue a technician to return and resolve this for you today.

 

You should receive a call from them sometime soon.

 

Let me know if you have any further queries,

 

Nat_J


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Re: Home phone has dial tone but cannot make or receive calls

Hi Jantee,

 

Just popping in to check if this was sorted for you yesterday?

 

Let me know if you'd like for me to query anything further with the team.

 

Nat_J


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Jantee
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Re: Home phone has dial tone but cannot make or receive calls

Fantastically quick response and engineer incredibly helpful. The problem seems to be that my phone no was not ported over from BT as requested and now BT have closed it down so I have a new phone number not know to friends and family. Perhaps you could check that the port is happening. Also I paid a separate £14 for the phone to come back to Virgin but the engineer said everything was working through the old BT sockets and system so can you look at whether this fee should be refunded given recent experience.

 

thank you.


Nat_J wrote:

Hi Jantee,

 

Just popping in to check if this was sorted for you yesterday?

 

Let me know if you'd like for me to query anything further with the team.

 

Nat_J


 

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Re: Home phone has dial tone but cannot make or receive calls

Fab!

 

Thanks for the great feedback regarding this. Smiley Happy

 

I've sent you a private message so that we can discuss matters concerning your account further.

 

Speak soon,

 

Nat_J


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