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Smilie01
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Message 1 of 6
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Home phone and V TV

No tone on home phone since yesterday and also no Virgin TV since yesterday. Cannot get hold of anyone at V Media.

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Message 2 of 6
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Re: Home phone and V TV

Hi there Smilie01,

 

Really sorry to hear about the loss of service experienced. :/

 

I've had a look into this and it appears that you're currently affected by an area fault in regards to the TV service, under the fault reference F005017679, with a review set for 23/01/17.

 

This issue does not involve the telephone, therefore, I'd like to arrange an engineer visit to look into this further.

 

I've sent you a private message so that we can get this sorted for you.

 

Speak to you soon,

 

Nat_J


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Smilie01
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Message 3 of 6
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Re: Home phone and V TV

Thank you, but where do I find this private message ?
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Message 4 of 6
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Re: Home phone and V TV

No problem Smilie01,

 

You can locate this by clicking on the envelope icon situated near the top right corner of the Community page.

 

Hope to speak to you soon,

 

Nat_J


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Smilie01
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Message 5 of 6
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Re: Home phone and V TV

Thank you for your message re: faulty home phone received today 23/01/17 at 15.41 pm. I have replied under the same private message flag as sent by yourself and hope for a reply asap.

Thanks
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Re: Home phone and V TV

Many thanks for getting back to me Smilie01,

 

I've responded to your message so that we can confirm a suitable appointment for you.

 

Speak soon,

 

Nat_J


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