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Megavaporion
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Help my phone line not working just crackling

Hi my landline isn't working and all I can hear is a crackling sound. My home alarm system is showing a fault in the line
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Re: Help my phone line not working just crackling

Hi Megavaporion,

Welcome to the Community Forum. I'm sorry that your landline isn't working. 

I have been able to access your account via your Forum details and run testing on your line. I can see that there are no outages reported for your area and the test results aren't indicating what is causing this issue, so we will need for you to check your equipment.

 

If the below checks have already been done, I can schedule an engineer to call out to get this fixed for you.

 

Please verify the following checks have been done:

  • Check the phone – Please try another phone to check if the line is the issue (required on no dial tone faults). Is the phone turned on and if it is, are the batteries correctly inserted & charged? **If you don't have an alternative phone handset to try, please try your phone on a different landline (friend/relative/neighbour's landline) and see if it works**
  • Check the socket – Check the phone is plugged into the right socket; you’d be surprised how often it’s not. Ensure it is plugged into the Virgin Media socket with the logo or if no logo exists, the correct phone socket.
  • Check the extension – Is it connected properly? Does the problem persist if the phone is plugged directly into the Virgin Media socket with the logo or if no logo exists, the correct phone socket?

I'll send you a private message requesting further details so that I can arrange an appointment for you if you are still having the fault on the line after doing the above checks. Just click the envelope icon at the top right of this page. 

Kind regards,

Terri

Virgin Media Forum Team


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Megavaporion
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Re: Help my phone line not working just crackling

Checked all 3 and not the issue sadly. Could the engineer look at our wireless network as the signal keeps dropping and we are unable to stream onto our telly?
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Megavaporion
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Re: Help my phone line not working just crackling

The problem is that the television is connected to the Internet but it's saying that if you are having problems with online services I need to can contact you. With the engineer be able to look at our Internet at the same time thank you
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Megavaporion
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Re: Help my phone line not working just crackling

Also could they move the hub into the living room?
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