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Help line cord error

I got line cord error on my phone ,spoke to Virgin over a week ago and they said that they would send a engineer out to look at the problem but they never turned up , stayed in for them and wasn't very happy at the bad service , now still have the problem but can't ring the free number as I can't ring out on my phone . It will cost me a lot of money on my mobile to ring them . Please help me someone 


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Re: Help line cord error

Hi kaisermacie66


Welcome to the Community, I'm massively sorry to learn about the problems you've been experiencing with the phone line lately.


I've not been able to locate your account to test the line from our end unfortunately, so I can take a closer look at this, would you be able to respond to the private message I've sent with the requested information? 


You can view the message by clicking the red envelope on the top left of this page.


Look forward to hearing from you and getting this sorted!


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